RCCSC

Through the following form you can respectfully submit a request, complaint, claim, suggestion or congratulation, depending on your needs.

Keep in mind that

To ensure the proper processing of your request, follow-up and delivery of the response you must use this form, where it is vital that you provide all the required information and your updated contact details.

NOTE: Depending on the complexity of the PQRSF, it may take up to fifteen (15) business days to provide a solution. However, there are requests that can be resolved immediately or in less time than estimated.

Date of filing*

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Request

This option gives you the possibility to respectfully request to On Net Fibra any information related to the provision of the service (quotations, invoices, operative supports, commercial, accounting, administrative, portfolio and SG-SST documents).

Complaint

Select this option if you want to express a protest, censure, dissatisfaction or disagreement, for any dissatisfaction in the provision of service, operation and / or care provided by one or more officials of On Net Fibra.

Claim

Choose this option if you need to demand, claim or demand a solution or response related to the improper provision of a service provided by On Net Fibra, or the lack of attention to a request.

Suggestion

This option allows you to share your opinion, idea or proposal on how we can improve an internal process or the provision of a service.

Compliment

This option will allow you to rate the good service received and/or offered by the organization.

Details of the person submitting the request

Company*

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Position

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First and Last Names*

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Phone

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Email Address*

Please enter a valid email address

Type of Application

Select the type of request you wish to make*

Description (provide detailed information, including specific descriptions with dates and times, names of persons involved or witnesses, resulting impacts, reasons or arguments in support of your request, as well as any other relevant details that facilitate the understanding and proper handling of your RCCSC).

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Documents

Only if you consider it necessary, attach documents that support the request. E.g.: images of service orders, invoices, screenshots of emails, photos, or others.

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Actions to Improve

What information or suggestions could you provide to maintain or improve the services provided by On Net Fibra?

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I accept the On Net Fibra Colombia personal data processing policies

Please agree to the processing of personal data