Through the following form you can respectfully submit a request, complaint, claim, suggestion or congratulation, depending on your needs.

Keep in mind that

To ensure the proper processing of your request, follow-up and delivery of the response you must use this form, where it is vital that you provide all the required information and your updated contact details.

NOTE: Depending on the complexity of the PQRSF, it may take up to fifteen (15) business days to provide a solution. However, there are requests that can be resolved immediately or in less time than estimated.

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This option gives you the possibility to respectfully request to On Net Fibra any information related to the provision of the service (quotations, invoices, operative supports, commercial, accounting, administrative, portfolio and SG-SST documents). 


Select this option if you want to express a protest, censure, dissatisfaction or disagreement, for any dissatisfaction in the provision of service, operation and / or care provided by one or more officials of On Net Fibra.


Choose this option if you need to demand, claim or demand a solution or response related to the improper provision of a service provided by On Net Fibra, or the lack of attention to a request.


This option allows you to share your opinion, idea or proposal on how we can improve an internal process or the provision of a service.


This option will allow you to rate the good service received and/or offered by the organization.

Details of the person submitting the request

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Type of Application

Please select an option
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Actions to Improve

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Please agree to the processing of personal data